Frequently Asked Questions

When can I check in and check out?

Check-in is possible from 2:00 pm on the day of arrival. An earlier arrival is possible on request. On the day of departure, we kindly ask you to vacate your room by 10:00 am. A late check-out is possible subject to availability and for an additional charge.

Where is Hotel Daniel located?

You will find us at Haderlehnerstraße 20, 6432 Sautens in the Ötztal valley, Tyrol.

Is there parking at the hotel?

Yes, free parking is available for our guests right at the hotel.

Can I charge my electric car?

Yes. There are two EV charging stations right at the hotel.

Is there Wi-Fi?

Yes, Wi-Fi is available free of charge for our guests throughout the hotel, including the garden park.

What is included in the pampering board?

Depending on the package you book, you can enjoy a rich breakfast buffet, an afternoon snack and a varied 6-course dinner with a choice of dishes. A vegetarian dish is always included. Please note the details of your individual offer.

Can special dietary requirements be catered for?

Of course. Vegetarian dishes are always available; options for allergy sufferers, light diets and vegan options are also possible on request. Please let us know your wishes, ideally when you book.

If the menu isn’t quite right for the kids, we are happy to make something else. Large portions are no problem.

Is there a wellness area?

Yes. Our wellness oasis includes a Finnish sauna, an organic herbal sauna, an aroma steam bath, a bubbling foot bath, an ice fountain and a panoramic relaxation area, among other things. There is also a fitness room as well as massages and beauty treatments.

Is there a pool in summer?

Yes, during the summer months a heated outdoor pool with loungers and parasols is available.

Are dogs welcome?

Yes, dogs are very welcome at our hotel. The current rate is € 25 per dog per day, excluding food. Please let us know about your dog when you book.

How do I get there without a car?

Travel by train to Ötztal station and continue from there by bus. On request, our partner shuttle service can also arrange transfers, for example from Ötztal station or Innsbruck airport.

What leisure activities are there?

Depending on the season, hiking, biking and winter activities await you in the Ötztal mountains. At the hotel, mountain bikes, hiking poles and hiking backpacks are available, subject to availability.

How can I book or send an enquiry?

Simply use our online booking or send us an enquiry. We are happy to advise you personally:

Phone: +43 (0)5252 6272
E-mail: info@hotel-daniel.com

Why is Hotel Daniel a true insider tip in the Ötztal valley?

The Aktiv-Panoramahotel Daniel combines a quiet location above Sautens with a personal, family atmosphere. Here you stay away from the main road, with a view over the outer Ötztal valley, and yet close to the village centre.

Who is a holiday at Hotel Daniel in Sautens suitable for?

Hotel Daniel is ideal for couples, families, solo travellers, active holidaymakers and food lovers. Whether hiking, biking, skiing, wellness or simply relaxing: in the Ötztal valley, every season has its special moments.

Is Hotel Daniel family-run?

Yes. The Pohl family has stood for Tyrolean hospitality since 1955. Today the hotel is run by the third generation. With us, things are warm, personal and uncomplicated – we like to be on first-name terms with our guests.

How big is Hotel Daniel?

Hotel Daniel is deliberately kept small and personal. With 31 rooms and suites, it offers a pleasant size for an individual holiday with personal service.

What makes the hotel’s location in Sautens special?

The hotel is located on a panoramic plateau above Sautens, at the entrance to the Ötztal valley. The view of meadows, forests and the surrounding mountains accompanies you from breakfast to a relaxing evening on the panoramic terrace.

Is there a large terrace with a panoramic view?

Yes. On our panoramic terrace you can enjoy the view over the Ötztal valley, relax and let your holiday day draw to a close in a peaceful atmosphere.

Has the hotel been renovated?

Hotel Daniel has been continuously developed, renovated and modernised in many areas. This includes, among other things, redesigned rooms and suites, bathrooms and lounge areas as well as improvements to the garden and terrace areas.

Is Hotel Daniel well rated?

Yes. Hotel Daniel has received awards on HolidayCheck and Tripadvisor. These include the HolidayCheck Award 2024 and Tripadvisor Travelers’ Choice awards; the website also mentions rankings among the popular hotels in Tyrol and Austria.

Are vegan guests welcome at Hotel Daniel?

Yes. In addition to vegetarian dishes, vegan dishes, light diets and options for allergy sufferers can also be provided on request. Please let us know your wishes, ideally when you book.

Can I bring my dog to the hotel?

Yes, dogs are very welcome at Hotel Daniel. Please let us know about your dog when you book, so that we can prepare your stay in the best possible way. Your dog is welcome in the hotel and on the entire grounds, except in the main restaurant. We are happy to reserve a table for you and your four-legged friend in the Stube.

Are there also quiet outdoor areas at the hotel?

Yes. In addition to the panoramic terrace, the 17,000 m² garden park around the hotel offers space to relax, sunbathe and unwind. The natural location at the edge of the forest ensures a particularly peaceful holiday atmosphere. Plenty of deckchairs and parasols, hammocks, sun islands and more are available.

Why is Hotel Daniel a good choice for a wellness holiday in the Ötztal valley?

After an active day in the mountains, you can relax in the wellness oasis with saunas, steam bath, panoramic relaxation area and fitness room. In summer, the heated outdoor pool completes the offer.

What sets Hotel Daniel apart from a large holiday hotel?

With us, the focus is on personal service, short distances and a relaxed atmosphere. Instead of anonymous size, you can expect a family-run hotel with Tyrolean warmth, good food and plenty of space for real relaxation. WELCOME HOME in the Ötztal valley’s box seat

  • Live music evening once a week
  • Yoga & Pilates classes 3 times a week included; yoga mats, blocks and blankets available to borrow free of charge for your holiday.
  • Alpine hideaway – small & fine retreat
  • Extensive massage & wellbeing treatments by specialists every day
  • Away from the road, with lots of peace and quiet
  • Daily changing 6-course menu with a choice of 2 soups & 4 main courses, cheese buffet, ice cream buffet, salad & antipasti buffet
  • Environmentally conscious hotel for the future of our children
  • Extensive weekly programme with free guided hikes every day by the nature park, exclusively for our hotel guests
  • In winter, ski bus right in front of the hotel to the Hochoetz and Kühtai ski areas
  • Sölden 30 km, Hochzeiger 20 km, Obergurgl-Hochgurgl 50 km, Ischgl 40 km, St. Anton 40 km – many ski areas not far from the hotel
  • Horse riding nearby
  • Grounds can still be used after check-out
  • 24-hour fitness studio
  • EV charging station
  • Gravel bike & road bike
How can I book a stay at the Aktiv Panoramahotel Daniel?

By phone, via our website, by e-mail or via booking portals

What are the benefits of booking directly with the hotel?

Discount, breakfast for 2 people for the price of one, best price guarantee, free upgrade when possible

What is included in the room rate?

With ¾ board: breakfast, lunchtime snack, dinner

What are the cancellation conditions for my booking?

Up to 31 days before arrival no fee, 15–30 days 50%, 8–14 days 70%, 7 days 90% and in case of no-show 100%

Can I change my booking or transfer it to another person?

Yes, this is possible up to 31 days before arrival; the booking can be transferred to another person.

Is a deposit or credit card guarantee required when booking?

Yes

What costs are incurred in case of no-show or early departure?

100% of the accommodation will be charged.

Are there minimum stays or fixed arrival and departure days?

No, except during certain periods and for certain offers.

Where can I find current room rates and availability?

On our website

Are there any additional fees on top of the room rate?

Local tourist tax from the age of 16

How much is the local tourist tax?

€ 5.00 per person from the age of 16

Which payment methods does the hotel accept?

AMEX, Mastercard, debit card (EC), VISA, cash

When do I have to pay for my stay?

At check-out

Can I get an invoice in my company’s name?

Yes, on request

Can I buy and redeem hotel vouchers?

Yes

Are there special offers for longer stays?

Yes – 7=6, 5=4 and 7=5 offers

Where is the hotel and what is the exact address?

The hotel is located in the countryside, away from the main road. The address is Haderlehnerstr. 20, 6432 Sautens

How do I get to the hotel by car?

Bad Tölz – Achenpass – B181 – Jenbach – A12 – Innsbruck – exit Ötztal – B186, or Pfronten – Reutte – Fernpass – Imst – A12 – exit Ötztal – B171 to Ötztal, or Garmisch-Partenkirchen – Ehrwald – Lermoos – Fernpass – Imst – A12 – exit Ötztal, or Garmisch-Partenkirchen – Mittenwald – Scharnitz – Seefeld – Telfs – A12 – exit Ötztal.

How do I get to the hotel by public transport?

By train to Ötztal station and from there with bus line 320

Is there parking at the hotel and how much does it cost?

Yes, there is, and it is free of charge. Our covered carports are available for € 4.00 per day/space.

Can I charge my electric car at the hotel?

Yes

How far is the hotel from the nearest train station?

5.5 km

How do I get to the hotel from the airport?

By train, rental car or taxi

Does the hotel offer a transfer or shuttle service?

Yes, with our partner shuttle service ULLIS TAXI

From what time can I check in at the hotel?

From 2 pm, earlier is also possible

By what time do I have to check out on the day of departure?

By 10 am, late check-out possible on request

Is early check-in or late check-out possible?

Yes

How does arrival late in the evening or at night work?

Via our key depot. Guests receive a code to collect their room key cards together with all information about the hotel.

When is the reception staffed and how can I reach the hotel?

The reception is staffed from 8 am to 10 pm and can be reached by phone.

Can I store my luggage before check-in or after check-out?

Yes

Which documents do I need at check-in?

ID card, passport

Which room categories does the hotel offer?

Double rooms, 3-bed and 4-bed rooms, 2-room suites – and all rooms have a balcony or terrace.

Double Room Standard, Double Room Garden View, Superior Room Valley View, Superior Room Karkopf, Apartment Martin, Hotel Suite, Zirben Panorama Sonnwies, Zirben Panorama Tschirgant, Zirben Panorama Acherkogel, Zirben Garden Karkopf, Zirben Panorama Deluxe, Zirben Garden Deluxe, Family Suite Deluxe, Family Combination Karkopf, Family Combination Tschirgant, Family Combination Zirben Panorama, Family Combination Zirbe Sonnwies, Family Combination Zirben Garden

Is there Wi-Fi in the hotel and is it free?

Yes, and it is free of charge

Are the rooms air-conditioned?

No, but we are happy to put a fan in your room on request.

Do the rooms have a balcony or terrace?

Balcony and terrace

Can I reserve a room with a specific location or view?

Yes

What amenities do the bathrooms offer?

Hairdryer, cosmetic mirror, wellness bag with large towel, bathrobe, bath slippers, high-quality shower and care products (soap, shampoo, lotion), cosmetics case, sewing kit

Is there a fridge, kettle or coffee machine in the room?

Every room has a fridge. A kettle is available on request. There is a coffee machine in all categories except the Double Room Standard and Double Room Garden View, but it can be booked as an extra.

Are the rooms non-smoking and where is smoking allowed?

The rooms are non-smoking; guests can smoke on the balcony/terrace.

What are the breakfast times?

7:30 – 10:30 am

Is breakfast included in the room rate?

Yes, but not always. It depends on what guests book.

How is breakfast served?

Buffet, plus egg dishes to order à la carte

Is there a restaurant in the hotel?

Yes

Do I need to reserve a table in the restaurant?

Yes

Are there vegetarian or vegan dishes?

We offer both.

Can allergies and food intolerances be taken into account?

Yes

Can outside guests come for dinner or breakfast?

Yes, and also to use the wellness area, by reservation.

Does the hotel offer half board or other meal plans?

¾ board, breakfast only, breakfast and dinner, room only

Can families with children stay at the hotel?

Yes

Are there family rooms or rooms with a connecting door?

Family rooms and rooms with a connecting door

Are cots and extra beds available?

Yes

What prices or discounts apply to children?

0–5 years € 30.00, 6–9 years € 56.00, 10–14 years € 60.00 per night/child. Up to 15 years in their own room -20% (of the daily rate), from 15 years in the parents’ room -30% (of the daily rate)

What activities and facilities are there for children?

Treasure hunt on our grounds, playground, volleyball court, football pitch, playroom, billiards, air hockey, table football

Is there childcare or a babysitting service?

No

Are dogs or other pets allowed in the hotel?

Yes, other pets too.

Is there a way to dry my dog if it gets wet?

Yes, there is. We have towels for your dog and even a dog shower in case your dog gets really dirty. A bin for dog waste bags is located right at the hotel.

How much does it cost to bring a dog and what rules apply?

The cost is € 25.00 per dog/day. Dogs are allowed everywhere except in the buffet area and the sauna.

Is the hotel entrance step-free?

Yes, the hotel can be reached step-free via our night entrance.

Are there rooms for guests who use a wheelchair?

Yes

Is there a lift and which areas does it reach?

Yes, every floor can be reached by lift.

Which public areas are step-free?

All

Are there reservable parking spaces for guests with reduced mobility?

No

What assistance is available for guests with visual or hearing impairments?

None

Can assistance dogs be brought along?

Yes

Are there rooms with special features for allergy sufferers?

Every room can be prepared to be allergy-friendly, and almost all rooms have wooden floors.

Is there a wellness area or sauna at the hotel?

There is a sauna and an outdoor pool (summer)

Is there a pool and when can I use it?

Yes, the pool can only be used in summer (May–October). (Outdoor pool)

Can I book massages or wellness treatments?

Both can be booked with us.

Is there a fitness room or sports activities at the hotel?

There are both. The fitness studio is open 24 hours a day.

Which excursion destinations and sights are nearby?

Piburger See, Hochoetz, Stuibenfall waterfall, AREA 47, Innsbruck, Sölden, Aqua Dome, Swarovski Crystal Worlds

Can I rent bicycles or e-bikes and park them securely?

Yes, both are possible: lockable bike room, snack bar, helmet and lock, tools, compressor, waxing station

What hiking or winter sports options are there from the hotel?

Hiking, climbing, rafting, skiing/snowboarding, cross-country skiing, tobogganing, canyoning

Is a guest card included in the stay?

Yes

How often are the rooms cleaned and towels changed?

The rooms are cleaned every 2 days unless guests would like daily cleaning, and towels are changed when they are left on the floor.

Is there a laundry or ironing service?

Yes

Who can I contact if I need anything during my stay?

The reception and our service staff

How do I get back items left behind at the hotel?

By post on request

Which languages does the hotel team speak?

German, English

Can I work at the hotel or hold a conference?

Yes

Can I book group stays or private celebrations?

Yes

What specific sustainability measures does the hotel take?

Room cleaning every 2 days, buying regional food, energy-saving lamps, energy management, heat pumps, EV charging station, timers, solar system – an environmentally conscious hotel for the future of our children.

Is there a weekly music evening?

Yes

Are yoga and Pilates offered?

Yes, both. Yoga mats, blocks and blankets can also be borrowed for your own use.

Is there a weekly programme with various events?

Yes

Does the ski bus leave right from the hotel?

Yes

Is horse riding possible nearby?

Yes

Can the sauna and the grounds still be used after check-out?

Yes

Are there charging stations for electric cars right at the hotel?

Yes

Are there good road bike or gravel bike routes nearby?

Yes, there are a number of varied routes.

Can I borrow mountain bikes free of charge?

Yes, mountain bikes can be borrowed free of charge. Full-suspension e-bikes can also be rented for an extra charge.

What else does the hotel lend out?

Backpacks & hiking poles can be borrowed free of charge.

Can toboggans be borrowed free of charge?

Yes

Early booking pays off!

-10% Early booking bonus

Book your relaxing holiday 30 days before arrival and receive
up to a 10% early booking discount.

(Off-season 10% - Peak season 5%)